i heard a good piece of advice recently. okay, so it was from
television... and more specifically, it was Oprah who herself had been
given this piece of advice. snicker, you may, at the dispenser of the
advice, however it still caused me to pause and ponder how the bit of
wisdom could be applied in my very own daily life. the advice was this:
when people show you who they are, believe them.
i've caught myself in the past, and in very recent times,
trying to believe that people can change. or, that behaviors that
didn't jive well with me were uncharacteristic for the person i
believed they were, or maybe more accurately, the person i wanted them
to be. but the truth is, sometimes, you just have to accept things at
face value and understand that the person may be showing you exactly
who they are.
now, in a business setting, i'm pretty good at seeing people
at face value. you foul up, or cause a faux pas, and i probably will
take little offense or try to dream you into being something grander or
greater. i'll just see the mishap as a poor reflection of who you are
and leave it at that. case in point:
i'm sitting in a training being led by a very high level
executive. the topic, really not important... it was something system
related or some process improvement effort. it was one of those blah,
blah, blah sessions. so during the course of the training, mr. high
level executive asks everyone to make sure that they double check their
spelling when entering data into this particular system. make sure you
spell the client's name correctly, he says. for example, company X's
name is spelled... (he recites the letters) and not... (he spells it incorrectly, reciting incorrect letters this time)
for the sake of protecting the client and my company both,
we'll leave the specifics of the spelling aside. those details aren't
the meat of the story. but giggling ensued at such a basic request, to
spell our clients' names correctly... and mr. executive was absolutely
serious about this matter; his emphasis on spelling was legitimate for quality control
purposes. but to address the giggles in the room and share in the merriment of his silly request, he says in response,
well, you know how those asians and europeans are.
i promptly gasped, followed by letting out a not so subtle,
"oh wow." the woman next to me, the only other minority in the room,
grabbed my arm and squeezed it. mr. executive and i made eye contact,
probably because he heard me gasp, but then the conversation moved along. i was slightly horrified at his
comment and for the rest of the training session, i just sat and stared at him
wondering what he was thinking.
first off, i knew it wasn't a racist remark, and i wasn't
about to take offense. it was an off the cuff comment and poor attempt
to make fun of our company's other business regions in europe and asia as there is
always a bit of competition between them and the U.S... my gasp of horror was more out of surprise for his lack of judgment. his intent was to be humorous and poke fun at the
other regions- not other people, not other races... but he obviously
hadn't considered the possible impact of such a statement. well, you know how those asians and europeans are. so as a
result, he just made an ass of himself. it was no sweat off of my back,
really. i saw it as simply a reflection of him, and a poor one at that. he showed me who he is, and since
then, i've had no choice but to believe it.
okay, so there's definitely gray area with that statement... when people show you who they are, believe them. i mean an
isolated incident could be just an isolated incident. but when you have
a few things happen over a short period of time, and you start to see
some semblance of a pattern... you just have to believe. you have to
start believing that the person is who they are. you have to remember
that they are not a project for you to take on and change. you have to
keep in mind that you cannot will someone to become something in
particular, or become somone that they have no desire to be. i mean sure,
people do and can change... but they have to do it on their own and be
a willing participant in that process.
in my personal life, i think there have been several instances where i wanted for people to be a certain something, or act a certain way, or do certain things based on expectations i have for how i should and will be treated. and when they failed to live up to those expectations, sure, i have gotten upset... but then i've sat there hoping, maybe even dreaming, that they just lost their mind for a moment, or that the incidents were just hiccups and would pass with time, or that they just didn't yet understand what i expected or considered to be respectful and needed a little coaching and time to learn. now considering this advice though- when people show you who they are, believe them- i can't help but to think that perhaps i've been a little too hopeful and even a little unrealistic. maybe people really do show you who they are, and show their true colors. and maybe i've just been blinded by my own notions and dreams for what i want and need and expect, while not realizing that in front of me, flags are being raised- big, red flags.
it's food for thought- when people show you who they are, believe them. believe it. it's a nice little piece of advice for sure, and i think i'll try to apply it a bit more often.










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